The overall purpose of the role will be to prioritise and project manage the timely delivery of tickets that are submitted by business users to the Frontline work stream that deals with all website bugs and small change requests. You will be responsible for the full ticket life cycle process from requirements gathering and specification writing through to QA testing and launching. In dealing with each ticket, you will deliver an exceptional level of customer service to internal business users, fostering a strong relationship between the web development team and other parts of the business. You will also manage the relationship with our domain name host provider(s), liaising directly with them to coordinate any necessary requests being put to them by the business. We are looking for an individual with a strong technical background with some project management skills. You will have a dynamic approach to your work and excellent communication skills. In return we will offer you a highly progressive environment full of exciting challenges and opportunities for growth. Exposure to an Agile project management environment would be an advantage. Only successful candidates will be contacted.