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Implementation Readiness Manager
Company
CitiLocation
UK-LondonRemuneration
not disclosedPosition Type
EmployeeEmployment type
Full timeUpdated
21 Aug 2008eFC Ref no
449927
See job description below
Job Purpose:
A new role is available within the EMEA Cash Implementations Department. The main purpose will be to act as a primary interface with internal business partners to determine the optimum way of implementing a new product or service and developing these processes. The key deliverable is the successful transfer of these processes into the day to day activities of the EMEA cash implementations team.
Responsibilities will include:
Manage projects to develop consistent processes and procedures to implement new products and services within the EMEA region Determine complexity levels and cycle time standards for new products and services Comply with all audit, regulatory and compliance directives when developing procedures Develop procedures for the management of pilot deals before rolling out to the EMEA Implementation team Provide appropriate training on new products procedures Act as primary interface with internal business partners in Product, Ops, Technology, external vendors and all relevant parties Job Background/Context:
EMEA Cash Implementations is a business area with wide geographical spread and coverage of services provided. In order to ensure a strong and robust product rollout process, an enhanced implementation readiness function is required to aid the integration of new functionality.
This is an excellent opportunity for an enthusiastic, dynamic and talented individual to work in a key support team that has considerable senior management interaction.
Job Responsibilities:
Creation of Implementations Guide Creation of process maps Creation of standard project plans Review product legal documentation Participate in cross functional project meetings with Operations Readiness and Product Management Confirm with relevant areas that billing model in place Confirm with relevant areas that CRM is updated Ensure e-commit is updated with all relevant information Understand pipeline and develop pilot plan with Business Management for new products Implement Pilot deals on new products Create and deliver training materials for the Implementations team Update and maintain websites used as reference tools Act as Subject Matter Expert for Implementation team as part of handover process Creation of reporting information on the progress of the migration project to the management team Development Value:
Broader understanding of the GTS Product organisation regionally and globally Exposure to relevant products and business Build expertise in change management Build expertise in re-engineering processes and process mapping Increased exposure to senior management Develop a key set of project management principles
Required Knowledge:
Proven ability to meet new challenges Strong leadership and communication ability across all levels of the organisation Experience in process-driven environment, strong oral and written communication skills and an analytical approach to their work Ability to manage changing priorities and ad-hoc requests Management of definition and delivery of operational projects and change initiatives and performance improvement Experience of managing a small team Required Skills:
Strong Control awareness Attention to detail Strong project management, execution and delivery skills Strong MS Office skills are essential Excellent interpersonal, written and verbal communication skills and the ability to be able to communicate and influence at an appropriate level Good organisational skills Ability to work as part of a team, and also under own supervision Possess the ability to develop good working relationships with various levels of management Proven leadership skills Required Qualifications:
Relevant work experience Required Competencies:
Able to react well to changing priorities Ability to assimilate information quickly Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques A detailed and independent thinking style Strong interpersonal and verbal/written communication skills
A new role is available within the EMEA Cash Implementations Department. The main purpose will be to act as a primary interface with internal business partners to determine the optimum way of implementing a new product or service and developing these processes. The key deliverable is the successful transfer of these processes into the day to day activities of the EMEA cash implementations team.
Responsibilities will include:
EMEA Cash Implementations is a business area with wide geographical spread and coverage of services provided. In order to ensure a strong and robust product rollout process, an enhanced implementation readiness function is required to aid the integration of new functionality.
This is an excellent opportunity for an enthusiastic, dynamic and talented individual to work in a key support team that has considerable senior management interaction.
Job Responsibilities:
Skills
Required Knowledge:
col3
Col4
Col5
Col6
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