Job Purpose: Support the Cash Management Sales process by:
Writing high quality cash management and commercial cards proposals Working closely with the Cash and Commercial Cards Sales teams to deliver innovative solutions Supporting the proposal teams knowledge management processes to raise efficiency of proposals production
Job Background/context:
The EMEA Proposals Team is from a functional perspective part of the Marketing organisation & provides support to Client Sales Management by efficiently & professionally producing proposals across the Global Transactions Services product set & EMEA geographic span
EMEA proposals team has 2 units:
Cash, Cards and Trade Securities & Fund Services Key Responsibilities: Understand customer needs and product capabilities & partner sales to develop appropriate, cash management and commercial cards solutions Work with the proposal writers/country/product heads to create proposal templates and robust processes to gather and maintain regional specific information Draft with Sales customised proposals & responses to customer Q&A documents for GTS meeting turnaround times as required Define & develop the proposal teams knowledge database content of product and corporate, both to increase efficiency of proposal writing as well as provide promotional support for coverage model & cross-fertilisation across the region Develop and maintain associated control processes to ensure that product/solution information integrity is maintained, building partnership with Regional Business Heads, Product Management, Implementation, Operations and Technology etc Identify & implement efficiency processes continually, to compress cycle times while maintaining or increasing degree of proposal customisation possible Keep abreast of customer needs and market trends through being in the market, partnership with Sales and Product Management internally & also in selective customer calls Support Team Head in establishing best practice
Development Value:
Become highly familiar with customer environment, & what it takes to win deals Become highly familiar with Global Transaction Services product set Offer prospective development candidates progression either into team leader roles within proposals or feeder into sales / product /coverage roles Skills
Knowledge/Experience: Proven banking / financial services experience required for peer credibility, and also experience in GTS front office a major advantage Experience of the corporate banking sales process & cash management and/or commercial cards products would also be an advantage Skills: Good writing skills Exposure to sales process within corporate banking Good MS Word, PowerPoint and Excel skills Experience of Pragmatech/Incite software would be beneficial Ability to learn other relevant software packages Qualifications: University degree preferred (Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience)
Competencies:
Understanding of & ability to network / leverage organisational structure of GTS and other partners Ability to command trust, credibility with coverage peers (level = typically VP to director). Proactive, self-starter, strong verbal and written communication skills, organization and planning skills Ability to leverage the Citi network, including developing & maintaining distance relationships with colleagues / clients